Frequently Asked Questions

Do you use AI?

No. Every piece of art I create is handmade, whether it's on paper or screen. I believe in the human touch and emotion, as that gives soul to each piece I create.

What is a Giclée Print?

A giclée print is a high-quality fine art print created from a carefully digitized original and produced using professional inkjet printers with archival pigment inks. This process delivers exceptional color depth, detail, and accuracy, making the print almost indistinguishable from the original artwork while meeting museum and gallery archival standards for longevity.

My prints are made on 315g acid-free, archival, matte fine art paper with a subtle texture that gives the artwork a soft, natural feel.

When will I receive my order?

Your products will be shipped according to the shipping method

  1. Standard Shipping: Delivery in 2-3 days.

Delivery costs vary based on your location. Please be aware that all orders delivered outside the European Union may be subject to taxes and customs duties, which are the customer's responsibility.

Pošta Slovenije is used for delivery. Currently, Pošta Slovenije has a delivery timeframe of 1-3 working days for parcel shipments within Slovenia, although this may vary in special circumstances. For parcels shipped outside Slovenia, delivery can take anywhere from 3 to 30 days.

You can track your shipment here: https://sledenje.posta.si

As a customer, you are responsible for collecting your goods. If you do not retrieve your shipment within the specified timeframe, it will be returned to me, the sender.

I recommend checking that the contents of your shipment match your order upon delivery and reporting any issues promptly.

What shipping materials are used?

To ensure that your products do not get damaged by water or any other external forces, I use cellophane bags made from recycled plastic. Each product is then packaged in a sturdy paper envelope, reinforced with hard cardboard to prevent bending. Additionally, a sticker that says “DO NOT BEND” is placed on the envelope for added protection.

What if I don't like my order?

You can always contact me on info@kosurske.com or issue a refound request.